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Welcome to the Guild Launch Support Site!

At Guild Launch we "eat our own dog food" by using one of our own guild sites as our support site. Every Guild Launch user is a member of this support site, and the site behaves just like one of your sites. In this way you can see how our features work, while you learn about our features. Feel free to access this site for information on new and upcoming releases, company news and updates, questions and/or concerns, and add-ons. You are also welcome to post any thoughts or feature suggestions that you may want to share. For further assistance, you can shoot us an email at support@guildlaunch.com or you can view other support options.
 
Guild News

RELEASE: Version 5.1i - New Template & LoTRO

by GL_Support, 2 days ago

Greetings Everyone,

I've just released Version 5.1i. This is a small release that contains:

* We've added the Warden and Rune-Keeper icons for LoTRO.

* Additions to the crafter listing for WoW so that non-english crafting data will show.

* An additional "Blue Fade" template that is available in the "Dark Template" section of the Template Gallery. This template is based on an EQII template that we did, but we changed it to not be game specific.



* We've made a small change to the automated "You've been kicked from a guild" message to notify the user that it is an automated message. Some admins have expressed concern that their members are a bit put off by receiving a personal message about being kicked. This should make it clear that it's just informational and not sent out of spite by the admin.


Enjoy!
Stephen

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Non-English Language Crafter Listing

by GL_Support, 3 days ago

Greetings Everyone,

We've made an enhancement to the Crafting tab on the Guild Roster so that non-english language crafting is better represented. Please let us know if you still see any issues in your Spanish, French and German crafter lists.

NOTE: Your users still need to use the mod correctly to upload their Item data.

Enjoy!
Stephen

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Guild Launch Release Version Number Changes

by GL_Support, 3 days ago

Greetings Everyone,

In order to sync up our releases a bit better with their relative scope and with user expectations of minor and major releases we are going to be changing our release numbering system. Since we release every 2-3 weeks and often release minor changes more often than that the 5.x.x system has too few numbers in it for our purposes and many people find 5.xx.xx where we would use 01-99 to be confusing.

Internally we actually use Piers Anthony book names as the release names, but very few people know that Unicorn Point comes after Robot Adept and I just pick a new book name anyway not necessarily in any order. Given that, we chose to just increment the minor version every release. This has worked out alright, but it has caused some version number inflation because of our quick release schedule. So, we are going to start using letters for minor versions.

The current release is 5.1f, the next minor release I am releasing today for some Death Knight changes is 5.1g. This will give us 23 minor revisions within a release. We'll work this new numbering into our announcements and refine as necessary, but our major releases will still fall on whole numbers such as 5.2 or 5.1.1 even. We just want to correctly identify each minor revision.

Also, you can check the current version, build number, and the release date at the bottom of any page on your site. The build number is an internal number we use to match up specific code bases in our test and live environments.

-Stephen

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Level3 Chicago Issues

by GL_Support, 3 days ago

We've become aware that Level3 is having some very minor issues in the Chicago area. Though the issue is minor in scope, if you are effected by it then it may be effecting your access to our Ventrilo servers. They are aware of the issue and have stated they will have them resolved this week.

Level3 is a major network carrier in the US and around the world. A good percentage of Internet Traffic int he US traverses a Level3 network every day.

-Stephen

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